QUALITY ASSURANCE POLICY
Hamlett Films recognises that customer service and attention to detail are an integral part of our management function. We view this as a primary responsibility and to be the key to good business in adopting appropriate quality standards. We aim to deliver services of the highest practicable quality, reliability and consistency that meet our customers’ requirements. Above all we want our customers to be happy with our service and work with us again.
At Hamlett Films we are backed by our vast experience and extensive background in video production. Our team is highly qualified, with experience in the field. This stands for our commitment to fulfil the requirements of our clients through the creation, pre-production, production and post-production of our projects.
Our processes are framed in a solid management, based on the knowledge of our environment, objectives, risk management, planning, with the vision set on continuous improvement. In order to achieve the satisfaction of our customers and exceed their expectations.
We understand that the high quality of our productions is achieved thanks to the effort and performance of all the personnel committed to the quality management system, and we back up the necessary resources to support their development.
We seek to manage our projects with total transparency for our clients, within the framework of creating an environment of trust in which we promote open communication and participation in each project undertaken, and assuming compliance with applicable legal and regulatory requirements.
Our quality policy calls for continuous improvement in its quality management activities and business will be conducted according to the following principles, we will:
- Comply with all applicable laws and regulations
- Ensure all work is carried out consistently to a defined standard
- Ensure our customers’ requirements have been fully understood and met
- Provide the skills and resources to fulfil our customers’ requirements
- Strive to continuously improve our systems and procedures
- Ensure all subcontractors / suppliers provide services that meet our own quality assurance standards
- Follow a concept of continuous improvement and make best use of our management resources in all quality matters
- Communicate our quality objectives and our performance against these objectives throughout the business and to interested parties
- Work closely with our customers and suppliers to establish the highest quality standards of service delivery and to help us achieve our business and quality objectives
- Work closely with our clients to ensure objectives are clearly managed throughout the production process
- Provide the services to the standard usually associated with a first-class Service Provider and apply our skills and creative talents to the best of our ability
- Train our staff so that they maintain and develop professional expertise through continual professional development
- Proactively seek and measure client satisfaction through numerous feedback opportunities, in order to maintain continuous improvement in service delivery
- Ensure all objectives and timelines are laid out and agreed in a contract confirmed and signed by both parties
Lastly, we want to meet or exceed our customer’s expectations, fulfil our contractual commitments and provide value for money by supplying digital services to the highest standard.
This policy is reviewed annually and updated accordingly.